Recovering leads lost to missed calls during active jobs
A home services business's technicians couldn't answer the phone while on a job, and many of those missed calls simply went to competitors instead of being called back.
This is an illustrative project pattern describing a common situation and our approach to it — not a named client case study, and not a claim of specific results for a real customer.
What was going on
- Calls missed during jobs had no automated fallback — the caller either left a voicemail or, more often, called the next company on their search results.
- Quotes sent after a callback often received no further follow-up.
- There was no consistent process for requesting reviews after a completed job.
What we did
Built missed-call text-back
A missed call now triggers an immediate text acknowledging the call and offering a way to book directly.
Automated quote follow-up
Outstanding quotes now follow up automatically at defined intervals instead of relying on memory.
Added review request automation
A request goes out shortly after job completion, timed for when the customer's experience is freshest.
What changed
- Missed calls now generate an immediate response instead of a lost opportunity
- Quotes receive consistent follow-up without manual tracking
- A steady, automated source of new reviews instead of an inconsistent ask
Recognize this situation?
Tell us what's happening in your account and we'll tell you what an approach like this would look like for you.
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